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Public Safety Telecommunicators
Public Safety Telecommunicators
The 17% risk score reflects the overall automation risk of your profession on a scale of 0–100. The higher the score, the more likely parts of your role could be handled by AI, increasing efficiency, but also raising the possibility of job disruption. Nearly all jobs include tasks that are automatable to some degree.
In this role, you operate telephone, radio, or other communication systems to receive and communicate requests for emergency assistance at 9-1-1 public safety answering points and emergency operations centers. take information from the public and other sources regarding crimes, threats, disturbances, acts of terrorism, fires, medical emergencies, and other public safety matters. may coordinate and provide information to law enforcement and emergency response personnel. may access sensitive databases and other information sources as needed. may provide additional instructions to callers based on knowledge of and certification in law enforcement, fire, or emergency medical procedures. Your job is considered Low Risk for AI automation.
Below is your job's AI vulnerability profile with detailed breakdowns of tasks, knowledge areas, skills, and abilities. Each item includes AI risk scores and importance ratings to help you prioritize what to focus on. Plus, explore the technology section to see what tools and software you'll likely encounter in this role.
You're already ahead of the curve by checking your risk and exploring your options. This project goes beyond one role, we’re building a global job warning system to help everyone stay ahead of AI. By supporting our research, you’ll unlock your full job profile, including detailed risk breakdowns, trend alerts, and priority access to new research. Supporting our research not only gives you deeper insights into your own role, it helps us keep this project alive for millions of others navigating the future of work, but don't worry, if you are not ready to support us, we provide enough free insights to get you started.
In the meantime explore the sections below, and don't miss the What to do next? section for practical steps you can start today.
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On the job, you would
On-the-job activities and responsibilities that define your role. Each task is analyzed for automation potential and contributes to your overall AI risk assessment.
Determining response requirements and dispatching units involves critical decision-making and prioritization, which are challenging for AI to fully automate.
Recording details of calls and dispatches can be largely automated with AI systems that log and organize data, though human input is needed for context.
Questioning callers to determine locations and problems involves interpersonal communication and judgment, which are challenging for AI to replicate fully.
Database operations like input and retrieval follow rules and formats that are highly automatable.
Collaborating with coworkers for dispatch decisions requires real-time judgment and coordination that AI can assist but not replace.
Relaying emergency messages involves urgency and communication clarity, partially automatable with AI support.
Receiving emergency and non-emergency calls demands human triage, empathy, and adaptability.
Maintaining access to sensitive data can be supported by secure AI systems, but access control decisions require human oversight.
Monitoring alarm registers and map scanning is pattern-based and suitable for partial AI support, but human confirmation is vital.
Knowledge
Theoretical knowledge and understanding required for your position. Knowledge areas are evaluated for AI replacement likelihood and factor into your risk score.
Administration and Management
3.12RiskAdministration and Management involve repetitive, data-driven tasks (e.g., scheduling, reporting, workflow automation) that AI can handle efficiently, while strategic decision-making remains partially human-centric.
Administrative
3.85RiskAdministrative tasks involve repetitive, rule-based processes that AI can automate efficiently with RPA and NLP.
Customer and Personal Service
4.4RiskThis domain includes both routine customer service tasks (automatable) and personal interaction needs (less automatable), with AI likely to handle 60% of potential automation in the next five years.
Personnel and Human Resources
3.26RiskPersonnel and Human Resources involves repetitive tasks like payroll, scheduling, and resume screening that AI can automate efficiently, with growing capabilities in data analysis and process optimization.
Production and Processing
2.61RiskProduction and Processing involve repetitive, structured tasks that AI can automate efficiently, such as quality control, data analysis, and workflow management.
Computers and Electronics
4.03RiskThe domain involves repetitive manufacturing, testing, and customer support tasks that AI can automate, with growing capabilities in complex design and analysis tasks.
Psychology
3.37Psychology involves complex, subjective human behaviors and emotional understanding that AI struggles to replicate, though some data analysis tasks may be automated.
Sociology and Anthropology
2.65RiskThis domain knowledge involves repetitive tasks that AI already performs well. So that's a high risk. But for Sociology and Anthropology, the tasks are not repetitive. They involve complex analysis, interpretation, and understanding of human behavior, which is more challenging for AI.
Geography
4.25RiskGeography involves both data-driven tasks (e.g., mapping, climate analysis) that AI can automate and complex, interpretive aspects (e.g., cultural geography, theoretical frameworks) that require human expertise. While AI will enhance certain areas, full automation remains limited.
Skills
Practical abilities and competencies you need to perform your job effectively. Skills are assessed for automation vulnerability and help determine your AI risk level.
Reading Comprehension
3.62Active Listening
4.38Writing
3Speaking
4.12Mathematics
2Critical Thinking
3.75Active Learning
3.12Learning Strategies
2.75Monitoring
3.12Abilities
Innate and learned capabilities that enable you to succeed in your role. Abilities are analyzed for AI replication potential and contribute to your overall risk assessment.
Oral Comprehension
4.25RiskOral comprehension involves nuanced understanding of speech, context, and tone, which AI is advancing but not yet fully automated in complex real-world scenarios.
Written Comprehension
3.75RiskWritten comprehension involves tasks like text analysis, summarization, and question-answering, which AI already excels at through advanced NLP models. These capabilities are likely to be fully automated within 5 years.
Oral Expression
4.38RiskOral Expression involves complex, context-dependent communication that requires nuance, adaptability, and real-time interaction, which current AI systems struggle to fully replicate, though some aspects like script generation may be automated.
Written Expression
3.25RiskWritten Expression involves nuanced understanding, creativity, and context, which AI can partially replicate but not fully, limiting automation potential in complex or original tasks.
Fluency of Ideas
3Fluency of Ideas involves complex, context-dependent creativity and adaptability that current AI lacks, even with advancements in generative models.
Originality
2.75Originality requires creative insight and novel synthesis of ideas, which AI currently lacks, though it may generate novel content based on patterns rather than true originality.
Problem Sensitivity
4Problem Sensitivity requires nuanced judgment, contextual understanding, and adaptability, which current AI systems lack. While AI can analyze data, true problem sensitivity involves human intuition, ethics, and creativity.
Deductive Reasoning
3.75RiskAI excels in structured deductive tasks but may struggle with complex, context-dependent reasoning requiring human intuition.
Inductive Reasoning
3.5RiskInductive reasoning involves pattern recognition and generalization, which AI already excels at through machine learning, with further advancements likely to enhance this capability in the next five years.
Technology Used
Tools, software, and technological systems you use in your work.
Expert Insights
Expert comments on the job, click on the expert to see their answers.
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What to do next?
Great news — your role is fairly safe for now, but it's smart to stay proactive. Choose your strategy below:
Recommended for Low Risk:
- • Upskill: Focus on human-centric skills that AI can't easily replicate (creativity, emotional intelligence, strategic thinking)
- • Use AI: Learn to leverage AI tools to enhance your productivity and stay ahead of the curve
- • Stay Alert: Monitor changes in your field to maintain your competitive advantage
Each tab contains curated resources designed to help you take the next step. More resources will be added over time.
Top Learning Platforms
Coursera
Unlimited access to 2,000+ courses from top universities.
LinkedIn Learning
Short, practical videos for on-the-job upskilling.
ADPList
Free global mentorship from experienced professionals in design, product, and tech.
Skillshare
Hands-on creative workshops to build your portfolio.
Udemy
Affordable deep dives on tech, leadership & more.
Top Learning Platforms
Coursera
Unlimited access to 2,000+ courses from top universities.
LinkedIn Learning
Short, practical videos for on-the-job upskilling.
ADPList
Free global mentorship from experienced professionals in design, product, and tech.
Skillshare
Hands-on creative workshops to build your portfolio.
Udemy
Affordable deep dives on tech, leadership & more.
Frequently Asked Questions
Based on our analysis, a Public Safety Telecommunicators has a 17% AI risk score, which is considered low risk. While some tasks in this role may be automated, the profession as a whole is for now, relatively safe from complete replacement. The key is understanding which specific aspects of your job are most vulnerable, some of which are shown on this page.
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