Table of Contents
Telephone Operators
The 60% risk score reflects the overall automation risk of your profession on a scale of 0–100. The higher the score, the more likely parts of your role could be handled by AI, increasing efficiency, but also raising the possibility of job disruption. Nearly all jobs include tasks that are automatable to some degree.
In this role, you provide information by accessing alphabetical, geographical, or other directories. assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. may handle emergency calls and assist children or people with physical disabilities to make telephone calls. Your job is considered Mid Risk for AI automation.
Below is your job's AI vulnerability profile with salary trends and employment data, plus detailed breakdowns of tasks, knowledge areas, skills, and abilities. Each item includes AI risk scores and importance ratings to help you prioritize what to focus on. Remember, look for tasks that you can automate in your job to make you more productive, while focus on developing the areas that AI cannot easily automate. Plus, explore the technology section to see what tools and software you'll likely encounter in this role and therefore can look for AI alternatives.
You're already ahead of the curve by checking your risk and exploring your options. This project goes beyond one role, we’re building a global job warning system to help everyone stay ahead of AI. By supporting our research, you’ll unlock your full job profile, including detailed risk breakdowns, trend alerts, and priority access to new research. Supporting our research not only gives you deeper insights into your own role, it helps us keep this project alive for millions of others navigating the future of work, but don't worry, if you are not ready to support us, we provide enough free insights to get you started.
In the meantime explore the sections below, and don't miss the What to do next? section for practical steps you can start today.
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Salary Trends
Historical salary data for Telephone Operators
While lower salaries may seem less attractive for automation investment, advancing AI capabilities and decreasing technology costs can still impact these roles. Focus on developing uniquely human skills to stay competitive.
*Based on US labor data
Employment Trends
Historical employment levels for Telephone Operators
Declining employment may indicate outsourcing to AI or overseas, automation impact, industry changes, or evolving job requirements. Consider upskilling or transitioning to related roles with growing demand.
*Based on US labor data
On the job, you would
On-the-job activities and responsibilities that define your role. Each task is analyzed for automation potential and contributes to your overall AI risk assessment.
Answering telephones and providing information can be largely automated with AI-driven voice systems, though human interaction is needed for complex queries.
Suggesting alternate spellings and locations involves some creativity and human judgment, which are challenging for AI to fully automate.
Offering special assistance to individuals in emergencies requires empathy and human judgment, which are difficult for AI to replicate.
Observing signal lights and making connections are routine tasks that can be partially automated with communication systems.
Answering telephones and providing information can be largely automated with AI-driven voice systems, though human interaction is needed for complex queries.
Providing assistance for special billing requests involves human judgment and understanding of customer needs, which are challenging for AI to fully automate.
Monitoring automated systems for collect calls can be partially automated, but human intervention is needed for callers needing assistance.
Knowledge
Theoretical knowledge and understanding required for your position. Knowledge areas are evaluated for AI replacement likelihood and factor into your risk score.
Skills
Practical abilities and competencies you need to perform your job effectively. Skills are assessed for automation vulnerability and help determine your AI risk level.
Abilities
Innate and learned capabilities that enable you to succeed in your role. Abilities are analyzed for AI replication potential and contribute to your overall risk assessment.
Technology Used
Tools, software, and technological systems you use in your work.
Expert Insights
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What to do next?
Your job faces a moderate automation threat. A few timely moves can put you back in the safe zone. Choose your strategy below:
Recommended for Mid Risk:
- • Upskill: Develop skills that complement AI rather than compete with it
- • Use AI: Master AI tools to increase your efficiency and value
- • Pivot Smart: Consider transitioning to roles that require human judgment and creativity
- • Stay Alert: Get notified of industry changes that could affect your role
Each tab contains curated resources designed to help you take the next step. More resources will be added over time.
Top Learning Platforms
Coursera
Unlimited access to 2,000+ courses from top universities.
LinkedIn Learning
Short, practical videos for on-the-job upskilling.
ADPList
Free global mentorship from experienced professionals in design, product, and tech.
Skillshare
Hands-on creative workshops to build your portfolio.
Udemy
Affordable deep dives on tech, leadership & more.
Top Learning Platforms
Coursera
Unlimited access to 2,000+ courses from top universities.
LinkedIn Learning
Short, practical videos for on-the-job upskilling.
ADPList
Free global mentorship from experienced professionals in design, product, and tech.
Skillshare
Hands-on creative workshops to build your portfolio.
Udemy
Affordable deep dives on tech, leadership & more.
Frequently Asked Questions
Based on our analysis, a this role has a 60% AI risk score, which is considered mid risk. While some tasks in this role may be automated, the profession as a whole is moderately vulnerable from complete replacement. The key is understanding which specific aspects of your job are most vulnerable, some of which are shown on this page.
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